FAQ

Having been customer service trained with Optus Communications, as well as several years of experience in retail sales in high-end electronics, we know how to make the customer feel wooed.  As customers, we all love to feel like we’re being looked after, not just another number.  If you call me, I will answer you or call/text you back asap.  You won’t have to wait days.  Send me an email or message we’ll answer on the go so that you’re not left waiting.  Where your video is concerned, just have a look at any of our films, you can see in those films our customers are so comfortable with us.  You can see we’re working hard to get loads of different shots in the film for you.  It’s all about content – good quality content.  We’ll be on time, We’ve got heaps of gear all nicely arranged in neat transport cases so we don’t have a mess of camera gear at your event.  We’re just pretty cool to be around on the wedding day.  Just look at the comments we get! 

Our style is warm and deep colours.  We also adjust for customers who want that washed out colour look.  Commonly referred to as “cinema film look”.  Heck, we can make the video look however you want.  A tweak of the controls here and there and we’re on our way to your dream wedding film.  BUT look how we handle our cameras.  It’s so important – there’s actually a huge course on camera movement. I know what a bride likes in the look of her film. She wants to see the detail in her dress, she wants to see from head to toe, and she wants closeup intimate shots too to bring all that beauty to life on the screen.   From the moment we start, you know you’ve got a true professional at your service.  And you can count on me delivering a high level quality of service you’ll find hard to get with the guys who do this as a hobby.       

I’ve invested a lot of time in the company, and I am really happy with how I have achieved it.  Tough times hit the best of us, but through those tough times, I’ve had to demonstrate to the family that I have the courage to get through.  Honesty has played a big role in business.  No one likes to be lied to, so if it can or can’t be done – I will be honest with you about it.   We’ve developed friendships across the industry.  Becoming well known for our work and our worth ethic has played a large part in our success.  Nobody recommends imperfect suppliers.  I have a little family and as a parent, it’s been very important to teach the kids what is good in life, what is right, what matters, and to be honest.   Being dependable is super important to me.  We’ll do what we say, instilling confidence shows strong leadership.  Running a business isn’t easy – but being honest, hard-working, ethical, caring, confident, and highly recommended, has set me up for many more years of success.

I am always up for a coffee, but so many times our couples are just too busy.  In fact, many of them thank us for being able to discuss the wedding plans over the phone or video call or emails.  One less appointment – “OH YEAH WE’RE HAPPY ABOUT THAT”  But, some couples would like to meet with me before putting pen to paper.   If you’d like to have a chat face to face – we can set up a time and place and you can bring all the questions you had in mind to ask and make sure I am the right person for you.   After the initial meeting, the next time we’ll need to chat will be to discuss the timings  of the day.  We do this over the phone or video call.  We’ll usually seek to do this a few days out from the event date to be sure we’re going to have the most up-to-date info.

Oh gosh, what if it rains…. Well – firstly, you need to remember to smile.  If you’re going to get upset about it all day – you’ll not just hate the rain, you’ll hate how you looked in the video and your photos.  That’s a lot to hate……..  So trust us as your video and photo team to work with the rain to get you them OMG shots you didn’t think you could get in the rain.  A smiling Bride makes our work come to life.  So let’s work with Mumma nature because what else can you do?

You have a photographer ??  no way !  I can’t work with them lol..  Just kidding – We’ve worked with the best of the best in the industry.  Perhaps you’ve booked one of them for your wedding – so just ask – “Hey – what’s Shane at Capture You Videography like to work with?”  Every photographer I have ever worked with has always commented on how good it was working with me as a creative team at each wedding we film.  We’ve all heard the stories of the teams who clashed and ended up paying more attention to the tug of war between taking turns of shooting the couple, that not a lot was accomplished at all.  This is where we’re different. I love capturing the natural look.  While the photographer is doing their work, we go about doing our magic.  Easy! 

We speak about the “Photo Shoot” being that shooting time between the Ceremony & the Reception Entrances at the function centre.  I do the video, your photographer does the photos.  

Typically yes.  The venue hopefully offers a supplier meal deal.   We don’t require any alcholic beverages.  Generally just water or coke.

During 2020 and 2021 we allowed all of our couples to move their dates to new dates.  We didn’t apply surcharges for new dates as a result of the public health orders for venues to close. Standard Terms & Conditions applied, except we allowed all public health order related event date changes to occur without charge.  I don’t see any reason to change this arrangement.